Return Policy
Last updated: January 1, 2025
7-Day Hassle-Free Returns
If your order arrives damaged, incorrect, or defective, raise a return request within 7 days of delivery. We'll arrange free pickup and process your refund or replacement promptly.
How to Return
Raise a Request
Log in to My Orders and click "Return" against the item, or email orders@vilposbags.com with your order number and photos of the issue.
We Review
Our team reviews your request within 24 business hours and confirms whether it qualifies for a return.
Free Pickup
We arrange a free pickup from your delivery address. No need to visit any courier office.
Refund or Replacement
Once we receive the item, your refund is processed within 3–5 business days to the original payment method, or we dispatch a replacement.
Eligible for Return
- Product arrived damaged or broken
- Wrong item sent (different from order)
- Product has a manufacturing defect
- Item is significantly different from description
Not Eligible
- Return request raised after 7 days of delivery
- Custom-printed orders (design errors by customer)
- Product damaged due to customer misuse
- Items marked as non-returnable at time of purchase
Refund Timeline
Custom & Bulk Orders
Custom-printed bags are made to your specification and are non-returnable unless there is a manufacturing defect (e.g., print misalignment, stitching failure). Design errors provided by the customer (wrong logo file, colour mismatch in submitted artwork) are not covered. We strongly recommend approving a physical sample before bulk production.
Partial Returns
For orders with multiple items, you may return individual items. Each item will be evaluated separately. Shipping charges are non-refundable if only part of an order is returned.
Replacement vs. Refund
You may choose either a replacement of the same product or a full refund to your original payment method. In case the same product is out of stock, we will issue a refund. Replacement dispatch typically takes 2–3 business days after the returned item reaches us.
Damaged in Transit
If a package arrives visibly damaged, please photograph the outer packaging before opening and share the images with us within 48 hours via WhatsApp or email. We treat transit damage as a priority case and resolve it within 24 hours.
Need to raise a return?
Our team typically responds within 24 business hours.